Privacy policy

We may collect contact, order and payment-status information; assessment answers; dental photographs, impressions and treatment records; communications; website and device data; and records needed to provide support.

We use information to respond to enquiries, assess the next appropriate step, arrange clinical review, prepare and supply products, provide treatment support and remote monitoring, process orders, meet legal obligations and improve our services.

Dental information may be sensitive health information. We collect and use it with your consent or where permitted by law for assessment, treatment, support and related administration.

Information may be shared with treating dental professionals, dental laboratories, delivery providers, Shopify and approved technology, payment, communication or storage providers where required to deliver the service. Payment providers such as Afterpay handle their own account and approval information under their privacy terms.

We use reasonable safeguards and limit access to people who need the information for their role. Some service providers may store or process information outside Australia or New Zealand. Appropriate privacy and contractual safeguards should be maintained where required.

Contact hello@smilewide.com.au to request access or correction, withdraw consent where applicable, or make a privacy complaint. We may need to verify your identity. Australian and New Zealand privacy rights may apply depending on where you live and how the service is provided.

Shopify and connected services may use cookies for store operation, security, analytics and preferences. We may update this policy when our practices or legal obligations change.