Terms and conditions

These terms apply to your use of the SmileWide Australia website and purchases made through the store. Website information is general and does not replace individual dental advice.

Clear aligners are not suitable for everyone. Completing an assessment or buying an impression kit does not guarantee treatment approval. Treatment proceeds only after the required records and information are reviewed and the case is approved.

If you are suitable, review the proposed movements, wear schedule, limitations, inclusions and price before approving treatment. A digital treatment preview is a planning simulation, not a guarantee of outcome.

Prices are shown in the applicable store currency and may change before an order is placed. Pay in full or select an available payment provider at checkout. Afterpay approval, spending limits, instalments, fees and account terms are controlled by Afterpay.

Provide accurate information, follow the supplied impression and wear instructions, maintain oral health, complete requested remote check-ins and tell SmileWide promptly about fit problems, unexpected pain or relevant health changes.

Custom products are made for an individual and may not be eligible for change-of-mind cancellation after manufacture begins. Hygiene-sensitive goods may have return restrictions once opened. These terms do not limit rights that cannot lawfully be excluded.

Nothing in these terms excludes the Australian Consumer Law, New Zealand consumer law or another right that cannot legally be excluded. To the extent permitted by law, SmileWide is not responsible for loss caused by misuse, failure to follow instructions or information outside our reasonable control.

Questions about these terms can be sent to hello@smilewide.com.au.